Return and Exchange Policies

Effective June 15, 2025

Thank you for shopping with AoDaiUS! While we do not accept cancellations or returns, we do offer a one-time size exchange (not style exchange) for eligible items.

✅ Size Exchange Policy

  • Exchanges are only available for the same style in a different size, and only if the item is currently in stock.
  • Style changes are not allowed.
  • If your desired size is unavailable, we cannot offer a different style as a substitute.
  • Final sale items are not eligible for exchange

🚫 Pre-Order Items

  • Pre-order Áo Dài are custom-made and therefore not eligible for exchange.
  • Please note that due to 3D/4D-style printing and screen display settings, slight color variations may occur. These are not considered defects.
  • We may be able to assist with minor length adjustments (top or pants)—please contact us in advance to confirm with our tailor.

🚫 Accessories

  • Accessories such as pants (sold separately), headbands, Tết decorations, books, and other non-Áo Dài items are not eligible for exchange.

📅 Exchange Process & Timeline

Step 1 – Contact Us Within 3 Days

  • Please reach out within 3 days of receiving your order.
  • Email aodaius.sales@gmail.com or message us to confirm size availability.

Step 2 – Place a New Order 

  • Due to limited inventory across platforms, please place a new order for the correct size.
  • At checkout, please add a note: “This is a size exchange” and include your original order information.

Step 3 – Return the Original Item Within 7 Days

  • Please ship back the original Áo Dài within 7 days of placing your new order. Return shipping is the buyer’s responsibility; please purchase and use your own return label.
  • Item must be in new condition: unworn, unwashed, odor-free, stain-free, and with all tags attached.
  • Please include your new order number in the return package.

Step 4 – Refund Processing

  • After we receive and inspect the returned item, a refund for the original product (excluding shipping) will be issued within 1–3 business days.
  • Shipping fees are non-refundable.

We sincerely appreciate your support of our small business. If you have any questions, please don’t hesitate to reach out. We’re always happy to help!